We want to hear from you
Feedback and Complaints
Your voice genuinely shapes the way we support you. We welcome all feedback – positive or otherwise – because it helps us improve, stay accountable and make sure you feel safe, respected and heard in your home.
You can share a compliment, suggestion, concern, or complaint at any time. You won’t be treated differently for speaking up, and you can choose to remain anonymous if you prefer. We take every piece of feedback seriously and respond promptly, fairly, and in line with NDIS Practice Standards.
Ways to tell us
Choose whatever is easiest. You can give feedback for yourself or for someone else, and you can stay anonymous if you’d like.
Online form
Phone
Jonathan Flick, Managing Director
0494 811 164
Complaints Manager complaints@codesigncare.au
Post
PO Box 315, Engadine NSW 2233
In person
Tell any member of our team, or request a meeting.
Help to speak up
You don’t have to do this alone. Anyone can help you give feedback, and we’ll make sure you can take part in a way that works for you.
Bring someone with you. A family member, friend, carer or independent advocate can speak with you or for you.
Need an interpreter? Call TIS National on 131 450 and ask them to call us. This is a free service.
Deaf, or hard of hearing or speaking? Contact us through the National Relay Service.
Give feedback online
Not happy with the outcome?
Contact the NDIS Quality and Safeguards Commission
The Commission is independent. You can contact them at anytime if you are not happy with our response.
1800 035 544 (Mon-Fri, 9am-5pm)
Is it about your NDIS plan?
Complaints about your plan, funding or an NDIS decision go to the NDIA, not to us or the Commission. Give feedback to the NDIS
Let’s design your support together
Tell us a bit about what you’re looking for. We’ll call you back for a relaxed chat, with no pressure or obligation.