How we work
Designed together, from the first conversation
Co-design means you get to shape the way your support is delivered. Here’s what that looks like, step by step, and what you can expect from us.
What co-design means to us
We don’t hand you a plan and expect you to fit a model. We build it with you, and keep adjusting things as your life changes.
Our Process
Get to know you
We meet you and your family and anyone else you’d like there, to hear what a good life looks like for you.
Arrange funding
We’ll collaborate with you, your family, or your Support Coordinator to offer general guidance on navigating the funding process for both housing and support services.
Design together
We design your supports with the input of the people who know you best – your routines, your team and your environment all intentionally planned around your goals, and preferences.
Settle in
We put in place the services and work closely with you, your family and your team to ensure a smooth transition.
Review & adjust
We check in regularly and make sure your supports evolve with you. We keep the conversation open so you always have say in the decisions impacting you.
How funding works
Our services are paid for from your NDIS plan. We’re a registered provider, so we can work with you whether your plan is NDIA-managed, plan-managed or self-managed.
Supported Independent Living
Paid from the home and living supports in your plan. Rent, food and bills are paid separately.
Community participation
Usually paid from the core supports in your plan, for social and community participation.
Not sure what’s in your plan? Ask your support coordinator, or make time with us to talk it through together. It’s important to us that you understand your funding and are empowered to make the decisions that are right for you.
It starts with a conversation
Make a time to tell us your situation and what your ideal SIL or Community Participation service would look like. We’ll explore what’s possible with your funding and how we can make your vision a reality. There’s no obligation – just an open conversation about co-designing your supports.